uubd

Responsible Gambling Commitment

Enjoy the entertainment, but never forget your responsibility to yourself and your family. uubd believes that playing in a healthy and mindful way is the real joy.

For ages 21+ only 24/7 support available

Introduction

When gambling becomes a problem

Casino or sports betting is a form of entertainment for many people. But when it goes out of control, it can seriously affect your personal, family and financial life. uubd wants every player to gamble with awareness and within their means.

We state clearly — to play at uubd, you must be 21 years of age or older. This is not just a rule; it is a responsibility to protect the younger generation. Minors may not participate on this platform, and uubd reserves the right to verify the age of any account.

Reading our Terms and Conditions will show you that the commitment to responsible gambling is a core part of our service. uubd works through multiple technical and human measures to ensure player protection.

Remember — no one can guarantee income from gambling or betting. It is purely for entertainment — only spend money that you can afford to lose without affecting your daily life.

Protect Yourself

Self-control tools

uubd has several user-controlled safety features. You can use these to set your own limits on how you play.

Deposit Limit

Set a maximum daily, weekly or monthly deposit amount. Once this limit is reached, the account will not accept further deposits automatically.

Deposit Control

Break Feature (Cooling-Off)

If you want to take a break for a while, temporarily close your account for a set period — from 24 hours up to 90 days.

Temporary Break

Self-Exclusion

If you feel you need to stop gambling entirely, activate permanent or long-term self-exclusion. This is a firm step and we fully support you in taking it.

Full Exclusion

Session Time Limit

Set a time limit for how long you play in one sitting. When the set time is up, the session will end automatically and a notification will appear.

Time Control

View Gambling History

You can view your complete history of deposits, bets and transactions at any time. It is the easiest way to understand your own habits.

Transaction Tracking

Reality Reminder

After a set period, a message appears automatically to remind you how long you have been playing and how much you have spent.

Awareness Notification

Warning Signs

Which signs are concerning?

If you notice any of the following signs in yourself or someone you know, it is time to seek help.

Spending Beyond Your Means

Taking money from rent, food or essential family expenses to spend on gambling.

Chasing Losses

Repeatedly placing bigger bets to recover previously lost money — a dangerous cycle.

Stress and Restlessness

Feeling irritable, anxious or depressed when unable to play, and seeking comfort in gambling.

Hiding from Family

Keeping how much you are playing or spending secret from family or friends.

Disrupted Sleep and Work

Staying up late to gamble, losing focus at work, or avoiding daily responsibilities.

Gambling with Borrowed Money

Borrowing money from friends, family or elsewhere, or selling assets, to place bets.

If one or more of the above signs apply to you, it is not a sign of weakness — seeking help takes courage. The uubd support team is always here for you.

Under our Privacy Policy, your personal information and any support requests are kept completely confidential.

Check Yourself

Assess your own gambling

Ask yourself the questions below. Answering honestly is for your own good.

Are you in any of these situations?

In the past week, did you spend more time or money than you planned?

Do you feel restless or incomplete when you are not gambling?

Have family members or people close to you expressed concern about your gambling?

Have you ever felt that the day is not going well unless you place a bet?

Have you placed larger bets in an attempt to recover money you lost?

Is gambling affecting your work, studies or family responsibilities?

If the answer to two or more questions is "yes", contact us via 24/7 live chat or email, or seek help from a professional counsellor.

Ways to Get Help

Where to find help?

You are not alone. You can get support from the following sources.

uubd Live Chat

Our support team is ready to help in Bengali and English via live chat, 24 hours a day, 7 days a week. Chat with us now for help with self-exclusion or setting limits.

Email Support

You can also contact us by email. Our team responds in both Bengali and English. Your identity and messages are kept completely confidential.

Family and Loved Ones

Talk openly with family or trusted friends. They can help you make the right decisions and be there for you.

Mental Health Counselling

Seeing an experienced mental health professional or counsellor is not a sign of weakness. Professional advice is often the most effective solution.

Community Support Groups

Various organisations and counselling services in Bangladesh offer mental health support. Contact them through a doctor or counsellor you know.

Account Support

To activate a deposit limit, cooling-off or self-exclusion, go directly to your account settings or let our support team know — we will set everything up for you.

24/7 Live Chat and Email Support

To speak with someone directly, click the live chat button on the site. To contact us by email, write to: [email protected]

Our Commitment

How does uubd support you?

To ensure responsible gambling, uubd takes the following steps.

No one under 21 is allowed to create an account or play. Age verification may be carried out at any time.
If unusual gambling patterns are detected, the support team reaches out directly and reviews the account if necessary.
Self-exclusion requests are processed within 24 hours, and no promotional messages are sent while an exclusion is active.
Requests to reduce a deposit limit take effect immediately; requests to increase a limit have a 24-hour delay.
No advertisements or bonus offers on the platform are targeted at minors or self-excluded users.
Support is provided in Bengali and English — 24 hours a day, 7 days a week, for any question.

To learn more about us, visit our About Us page, where you will find details about uubd's goals and values.

Common Questions

Questions and answers on responsible gambling

The answer depends on the type of self-exclusion. After a temporary cooling-off period ends, your account is reactivated automatically. However, for long-term or permanent self-exclusion, the account cannot be reopened before the set period expires — this strict rule exists to protect you.

Go to the "Responsible Gambling" section in your account settings to set a daily, weekly or monthly limit. Reducing a limit takes effect immediately. If you cannot find the setting, let us know via our 24/7 live chat and our support team will set it for you.

If a family member is concerned, they can contact our support team by email or live chat. We will assess the situation and provide the help needed. Closing an account directly requires the account holder's consent, but we can offer guidance.

Absolutely. At uubd, you must be at least 21 years old to take part in any betting or casino game. If someone below this age creates an account, it will be closed and any deposited funds will be returned.

If you find it hard to stop playing, spend beyond your plan, hide your gambling from family, or place bigger bets to recover losses — these are warning signs. Answer the questions in the "Check Yourself" section of this page honestly, and reach out to us for support if needed.

Yes. Any conversation with our support team about responsible gambling is kept completely confidential. Your information is never shared with any third party. Read our FAQ for more details.