uubd's Privacy Policy
This document gives a full account of how important your personal information is to us and how it is kept secure.
Table of Contents
1. Introduction
uubd ("we", "our") operates an online gaming and betting platform for users in Bangladesh. This privacy policy gives a clear account of how the personal information we collect while you use our services is processed and kept secure.
By using our website or app, you agree to the terms described in this policy. This policy is an integral part of our Terms and Conditions and both documents should be read together.
uubd believes that your privacy is a fundamental right. We follow a minimum-necessity principle when collecting data — only the information that is genuinely required to provide the service is collected.
2. Data Collection
We collect user information in the following ways:
2.1 Information Collected at Registration
When creating an account, we collect:
- Full name
- Date of birth (for age verification)
- Mobile number
- Email address (where applicable)
- Residential address in Bangladesh
- Information about preferred payment method
2.2 Identity Verification Information (KYC)
To ensure secure transactions and verify accounts, we may collect National ID (NID) or passport information. This information is stored under strict security protocols and is used only for the verification process.
2.3 Transaction Information
During deposit and withdrawal processes, details of transactions made via bKash, Nagad, Rocket, or bank transfer are recorded. This includes the transaction amount, date, and method, but your full bank account details or mobile banking PIN are never stored.
2.4 Automatically Collected Information
The following technical information may be collected automatically while you use our services:
- Device type and operating system
- Internet Protocol (IP) address
- Browser version and language settings
- Duration of service use and navigation patterns
- Cookies and similar tracking technologies (details in section 5)
3. Purpose of Data Use
uubd uses collected information for specific and legitimate purposes. Your information is processed for the following reasons:
- Account management: For registration, login, password recovery, and account verification.
- Transaction processing: To confirm deposits and withdrawals and to maintain transaction history.
- Customer support: Your information may be needed to provide 24/7 assistance via live chat or email.
- Fraud and abuse prevention: To keep accounts secure and to detect unusual activity.
- Bonuses and promotions: To correctly apply the 120% welcome bonus and other offers.
- VIP service: To properly manage VIP tier benefits from Bronze to Platinum.
- Legal obligations: To maintain records required to comply with applicable laws and regulations.
We never sell your information to third parties for marketing purposes without your consent.
4. Sharing Data with Third Parties
uubd may share your personal information on a limited basis with selected and trusted third parties. These cases are as follows:
4.1 Payment Processors
Information necessary to complete transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant payment provider. Their own privacy policies apply.
4.2 Technology Partners
Game providers — such as Evolution, Pragmatic Play, PG Soft, JILI, and Spribe — may receive the minimum technical information required to operate games on our platform. This information is not used for any marketing purpose.
4.3 Legal Authorities
If a court order or government directive is received under applicable law, we may provide relevant information to the concerned authority in compliance with our legal obligations.
4.4 What We Never Do
- Your information is never sold to third parties.
- Information is not shared for marketing purposes without your consent.
- Your payment PIN or full card number is never given to any third party.
5. Cookies and Tracking Technologies
uubd uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve the quality of the service.
5.1 Essential Cookies
These cookies are necessary to maintain login sessions, ensure security, and run the core functions of the service. They cannot be disabled, as doing so would disrupt your use of the service.
5.2 Functionality Cookies
These cookies are used to customise language preferences, game settings, and the user experience. Disabling them may limit some features.
5.3 Analytics Cookies
Analytics cookies are used to analyse platform usage and understand opportunities to improve the service. The data collected is aggregated and not individually identifiable.
5.4 Cookie Controls
You can control or delete cookies from your browser settings. However, please note that disabling all cookies may cause some services to not work properly.
6. Data Storage and Security
uubd maintains industry-standard security measures to protect your information:
6.1 Encryption
All data transmitted between your browser or app and our servers is encrypted using SSL (Secure Socket Layer) technology. Transaction data is stored in encrypted form.
6.2 Access Controls
Only authorised staff who need access for their work can view specific user information. All access is logged and regularly audited.
6.3 Data Retention Period
Your information is retained while your account is active. After an account is closed, some information may be kept for a specified period in accordance with legal and regulatory requirements. After that, the information is securely deleted or anonymised.
6.4 Response to Security Breaches
If a security incident occurs, uubd will promptly notify affected users and take necessary steps to minimise harm.
7. Your Rights
You have the following rights regarding your personal information:
7.1 Right to Access
You may contact us to find out what information we hold about you. We will provide a copy of the information within a reasonable time.
7.2 Right to Correction
If there is an error in the information we hold about you, you have the right to request a correction. Information can be updated via account settings or directly through the support team.
7.3 Right to Deletion
In certain circumstances you may request that your information be deleted. However, where there are legal obligations or ongoing disputes, we may be required to retain some information for a specified period.
7.4 Right to Opt Out of Marketing Communications
You may request to stop receiving promotional messages at any time. However, necessary account-related messages (transaction confirmations, security alerts) will continue to be sent.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team via live chat or email. We will try to respond as quickly as possible after receiving your request. For general queries, you may also visit our FAQ page.
8. Protection of Minors
uubd strictly prohibits anyone under the age of 21. Age verification at the time of registration is mandatory.
If we become aware that a minor is using our services, that account will be closed immediately and the associated information will be securely deleted. If a parent or guardian believes their child is using our services, please contact us immediately.
To learn more about responsible gaming, please read our Responsible Gaming Guidelines, which contain detailed information on preventing addiction and maintaining healthy gaming habits.
9. Policy Changes
uubd reserves the right to review and update this privacy policy as needed. For significant changes, we will notify users in the following ways:
- By displaying a special notice on the website.
- By sending a message to the registered email or mobile number.
- Via a confirmation pop-up after login.
Continuing to use the service after a change is made will be taken to mean that you have agreed to the updated policy. If you do not agree with the changes, you may request to close your account.
This policy will always be available in its latest version on our website. After reading the policy, you can learn more about uubd's services, values, and commitments on our About Us page.
10. Contact
If you have any questions or concerns about this privacy policy, or to submit a request regarding your information, please contact our support team:
24 hours a day, 7 days a week — support available in Bengali and English.
For privacy-related requests: [email protected]
We take all privacy-related requests seriously and try to respond as quickly as possible. Our support team can communicate in both Bengali and English.